Our Company - The Reliable Business Travel Partner

Travel Creations was established in 1994 with the objective of providing business travellers with exceptional and confidential client service. 

At Travel Creations we enjoy long-lasting relationships with our clients, working with them through change and providing solutions to save them time, money and effort.

The company's growth and performance has been assured by its' personalised and creative approach to client's travel requirements. We believe what differentiates us from other corporate travel managers is our dynamic personal professionalism, experience and company structure.  Travel Creations is not a global travel empire where clients are but a small cog in a very big wheel - we are a dedicated team committed to the complete satisfaction of our very select clientele.

Our Services

"In all my years of travel I have not met a travel agency that is as dedicated to their clients as Travel Creations. They take "going the extra mile" as their cornerstone. They treat my business and personal travel with the highest degree of professionalism and excellence" Adi Karev, Partner Deloitte Consulting.

Travel Creations is structured to specifically manage the needs of the business traveller, offering the highest level of service that the executive traveller requires and expects.  We have the management, resources, technology and experience to assist our clients with their travel requirements, both now and in the future.

Services include airline reservations, transfers, accommodation, car hire, travel insurance, visa applications, traveller's cheques and even overseas theatre and restaurant bookings. 

Travel Creations service does not conclude until a client's trip is completed.  Recognising that corporate travel schedules often need to be changed during a trip, each itinerary includes emergency after-hours contact details.  Business travellers may be confident that the Travel Creations consultant who arranged their trip can be contacted for support and advice whenever needed.  Follow-up calls are made on the traveller's return to check that all arrangements were suitable and satisfactory.

Our Global Strategy

To be successful in today's global marketplace, we have built our business around our clients needs - not our own. This had lead to a strategy of providing Worldwide Customer Care ™, worldwide technology and integrated travel management solutions.

American Express Worldwide Customer Care offers our clients assistance at over 1,700 travel locations in more than 130 countries. American Express and Network offices provide key services such as reconfirmation of airline tickets, sightseeing arrangements, hotel and car rental reservations and airline flight rescheduling.

The Global Distribution System, Galileo (providing the automated ability to book all air, hotel and cars etc. anywhere in the world) also allows American Express Network offices to be electronically linked to each other and provides access to the American Express fares desk. The Galileo mid to back office accounting and client management system, fully interfacing to Galileo is CrossCheck Travel. Cross Check Travel is a powerful reporting solution providing a comprehensive range of management reports including hotel and car tracking and airfare savings reports.

The American Express Worldwide Select Hotel Program is the most comprehensive Hotel Corporate Rate program within the travel industry. The select rates provide discounts of up to 53% off the normal corporate rates offered buy hotels. Additional benefits at Select Hotels can include breakfasts, priority upgrades, early check in or late check out and airport shuttle transfers.
 
Our Corporate Philosophy

• To provide a professional reliable travel service and to fulfil client requirements and expectations to their complete satisfaction.
  
• To operate in a totally ethical manner at all times and to comply with industry standards and best operating practices.
  
• To attract and retain first-class staff by providing challenging career opportunities in a stimulating environment and by fostering a high level of team spirit.
  
• To  ensure that agency consultants are equipped with the latest product knowledge and are fully informed about industry developments by providing the maximum time available for ongoing training.
  
• To  attend  travel  industry  meetings  and  contribute  to the industry in order to ensure constant improvement of industry standards.
  
• To strive for industry recognition through participation in industry forums and award events.
  
• To  maintain  our  independence  to  better  serve the  needs of our clients.
  
• "WE DON'T WANT TO BE THE BIGGEST, BUT WE WANT TO BE THE BEST!"

Accreditations:

• IATA:   International Air Transport Association
• AFTA:  Australian Federation of Travel Agents
• ICCA:   International Cruise Council of Australia   
• LICENCES:      Licence No. 2TA004102   ACN 066 806 307
• AFFILIATIONS:     American Express/Travelscene Group